Case Waypoint should work for everyone who needs to follow a case, including people who use a screen reader, screen magnification, voice control or only a keyboard. This page covers this website and the client portal at app.casewaypoint.com.
The standard we aim for
We build to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, the standard published by the World Wide Web Consortium.
Case Waypoint is partially conformant with WCAG 2.2 AA. That means some parts may not yet fully meet the standard. The sections below say what we have checked and what we haven't yet.
What we've checked and fixed
On 22 October 2026 we tested this website and the portal's public pages, including sign-in, with an automated accessibility checker and fixed every failure it found:
- Text that was too faint against its background is now at least the 4.5:1 contrast WCAG requires.
- Pinch-to-zoom works on phones. The portal used to block it.
- The outline that shows where you are when you move through a page with the keyboard is now visible on every background.
- Items you move to with the keyboard are no longer hidden behind the menu bar at the top of this website.
Some things are built in from the start:
- Clients sign in with a 6-digit code sent by email, with no password to remember. The code box accepts paste, and phones can fill it in automatically.
- Every form field has a visible label.
- Pictures that carry information have a text description. Decorative ones are hidden from screen readers.
- Pages fit a phone screen without scrolling sideways, and work at any zoom level.
What we haven't finished yet
- The screens you see after signing in have not yet had a full review using only a keyboard and with a screen reader. We plan to complete it and will update this page when we do.
- Documents that clients and law firms upload, such as photos and scans, are their own files. We can't make those accessible ourselves. If you need a document in another form, ask the law firm handling your case.
- The sign-in page includes Cloudflare's "Verify you are human" check, which Cloudflare provides. If it stops you signing in, contact us and we'll help.
Tell us about a problem
If any part of Case Waypoint is hard to use, or you need information in another format, email admin@casewaypoint.com. Please tell us which page you were on and what happened. We'll reply, and where we can, we'll get you the information another way while we fix it.
If you are a client of a law firm, your firm can also help you with anything about your case.
Technical details
Case Waypoint works in current versions of Safari, Chrome, Edge and Firefox, on phones and computers. It relies on HTML and CSS, and the portal also needs JavaScript turned on.